At Burvill House Surgery, we pride ourselves on high quality service. We offer a full range of multidisciplinary and community services. Please see Meet the Team for more details.

We use a clinical triage system that can be accessed online, or by telephone, if you require assistance.

Our practice is approved to train both medical students at various levels of medical school, as well as fully qualified doctors undertaking postgraduate specialty training in General Practice.

For a summary of all the important details about our practice, please read our Practice Leaflet.

We are proudly recognised as an Active Practice; and as a Purple Star Practice, for our dedication to people with learning disabilities.

We welcome you to join our active Patient Participation Group (PPG). Click here for more information.

Online requests open at 8am

We are open alternate Saturday mornings from 8.30am to 12pm

Join our practice here

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

• Treat yourself at home
• Go to a Primary Care Centre

Click here to access NHS 111 online or call 111 to speak to a staff member.

Alternate Saturdays 8:30am to 12 noon.

Please contact the surgery for exact extended Hours Saturdays.

Enhanced Access – evening and weekend appointments

Patients can access GP services

• between 6.30 to 8.00pm Mondays to Fridays
• between 8.00am to 5.00pm on Saturdays
• between 8.00am to 2.00pm on Sundays 

These extra appointments are at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL). 

To find out more or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but the clinician you see will have full access to your records and can complete tasks as if working from our practice.  

When booking your appointment, you will need to give permission for your medical records to be accessed and updated.

There are also a few same day appointments on Saturday and Sunday at the Enhanced Access hub - please call 01707 294358 to book these.

If you need to cancel and re-book an Enhanced Access appointment, please contact our reception team.  When our practice is closed you can call 01707 294358 to leave a message.

For urgent medical advice outside surgery opening hours, please telephone NHS111. This is a free number.

NHS 111 is a free from landlines or mobiles, 24 hour service, making it easier to access all local NHS healthcare services when you need urgent medical help, but it isn't a 999 life-threatening emergency.

The advisors will assess your problem and give you healthcare advice and direct you to the appropriate local service as quickly as possible. For example, this may be the: 

• Out-of-hours GP service
• Emergency dentist
• Nurse-run walk-in centre
• Late-opening chemist

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.