Burvill House Surgery - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

Noticeboard

GP Services are busier than ever before! Delivering more appointments but in a different way. For an explanation please see Latest News on the right of the screen.

All the healthcare staff working in general practice are facing a big increase in demand for their services, so your patience is really appreciated.

We are here for you - Continued from Noticeboard... ...
We are sorry to hear the experiences of people who are finding it difficult to get through on the telephone or who are unhappy with the types of appointment offered. If you need to see someone in person you still can. We appreciate your patience during this difficult period. ...
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Why are things different from before the pandemic? ...
Official data suggests that up to 1 in 50 people in England have COvid-19, so infection control remains a high priority especially in healthcare settings where there are sick and vulnerable people. To keep patients and staff safe we need to avoid crowded waiting rooms as well as to carry out cleaning between patient consultations and so it isn't feasible for practices to see as many people in person as before the pandemic. If we can meet your needs by a telephone or video call this could be safer for you and others and can often be quicker and more convenient. ...
Approximately 50% of all appointments are in person. Our team will make sure that you get the same standard of care whether you receive help on the phone, by video call or in person. ...
With practices now doing more work over the phone and due to the number of patients seeking help from their GP, including vaccination queries (flu and covid), sometimes it can be harder to get through and you may be facing longer waits in our telephone queue. We know this is frustrating for you and we are really sorry about this. ...
Helping you to get the appropriate appointment for your needs. ...
Our reception staff are trained to support you to get the right appointment for you and sometimes you might be asked to give information that you would prefer to only share with a health professional. It really does help us to have this information so that we can arrange the most appropriate appointment for you. ...
You may also be offered an appointment with a different trained medical professional that works at the practice rather than a GP if this is the person to help you. This might be a nurse, a pharmacist, a healthcare assistant or a physiotherapist. ...
We know that most of you will continue to treat your practice staff with courtesy and kindness. This is really important for all the staff at your practice and they appreciate it. ...
Thank you very much for your patience and support during these difficult times for everyone! ...
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The surgery now has the Electronic Prescription Service (EPS) ...
My Care record - frequently asked questions ...
Take the Friends & Family Test ...

Do you have any of the following: Asthma, Cancer, CHD, COPD, Diabetes, Mental Health, Osteoarthritis, Pain or Stroke?

If so please click the link to our 'long term conditions' section for helpful support groups.

https://www.burvillhousesurgery.org.uk/long_term_conditions.aspx

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LATEST ABOUT APPOINTMENT BOOKING IS HERE!

Please Remember - If your call is life threatening please dial 999!

If you do not need an appointment and for non-urgent, calls please call after 11am.

Appointments are bookable every day from 8.30 am. We are sorry but Online appointment booking is not available at the present time. We are only booking GP appointments on the day by telephone and these will initially be consultations by telephone or video link.

If you are able to use the econsult system(link below) to describe your symptoms and request advice or an appointment on line. This is the route recommended by the Patient Group and a doctor will get back to you within 24 hours. econsultations are available 8.30am to 6.30pm Monday to Friday.

All appointment requests will be prioritised and dealt with on a case by case basis including face to face and home visit appointments where necessary. For more information click the appointment tag at the top of this page.

PLEASE ONLY SUBMIT ONE ECONSULT EACH WEEK-Thank you

COVID19 Advice - When Child Unwell or Injured

Prescriptions

Our Staff cannot accept prescription requests over the telephone. If you need medication urgently please speak to your pharmacy. Medication requests can be submitted online or by posting a paper request into the locked box outside the surgery building.

First Point Physio Service

If you would like to see our First Point Physio Team please book direct:
07932 033544 / info@firstpointphysio.co.uk

Parking

There is no parking for patients at Burvill House Surgery. Please use the public car parks nearby. Please be respectful of the residents in Dellfield Road.

Requesting copies of results

Patients please allow 7 days turnaround time for requesting copies of your results. Please ensure if you need these for a hospital appointment you request them at least 7 days before your appointment.

Extended access

You are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays and between 8.00am to 4.00pm on Saturdays and from 8.00am to 12.00pm on Sundays. These extra appointments will all be at Spring House Medical Centre (across the road from the UCC - Ascots Lane AL7 4HL). To find out more please see the extended access link under further information on the right. Of course we will still be open at Burvill House on alternative Saturdays.