Repeat Prescriptions - Telephone requests are no longer accepted because of the risk of errors. Please refer to the prescriptions section for ways to request repeat prescriptions.

We announce the departure of Dr Xanthe Cross from the Burvill House team at the end of September 2020.

A message from Dr Cross:

‘It is with sadness that I say goodbye to the wonderful community of colleagues and patients at Burvill House Surgery. I plan to take (early!) retirement from General Practice and spend more time being with my family, including two teenagers and an ageing father, walking the dog, playing music and being creative.’

Her colleagues will miss the classical music drifting from her room at the beginning and the end of the day. Her patients will miss her kind attention and her willingness to go the extra mile.

The Partners and all the Staff at Burvill House wish her well for the future.

Any messages for Dr Cross can be forwarded from reception.

Due to the coronavirus pandemic, how you contact us is different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Face-to-face appointments are still available but you will be booked for a telephone consultation initially to discuss your condition with a GP or Nurse who will decide if a face-to-face consultation is required.

Please complete an eConsult form for any admin and clinician related issues (use the get started link below under eConsult). We will get back to you by the end of the next working day.

You can also call NHS 111 or go online to seek advice https://111.nhs.uk/

Download the NHS app to order repeat prescriptions, book appointments and check your symptoms.

We are following the guidance given to us by NHS England. We will update everyone with any new changes.

COVID19 Advice For Parents When Child Unwell or Injured

All routine appointments will be triaged by the Doctor by telephone only (telephone consultation appointments). The telephone consultation appointments will be available to book online and by contacting the surgery on 01707 269091 from 8:30am.

These appointments will be for a telephone call from the Doctor, PLEASE DO NOT ATTEND THE SURGERY. The Doctor will discuss how to help you & if necessary arrange a face to face appointment. For the time-being, there will be no face-to-face appointments to book directly.

Please use the letterbox on the left hand door to drop off prescription requests and samples.

All prescriptions will be sent electronically to your nominated pharmacy, please notify reception on 01707 269091 to nominate a pharmacy if this is not already in place.

For advice regarding social distancing please visit website: https://bit.ly/38UQTYL

If you have a cough and/or fever and you are reasonably well please stay at home and self-isolate for a minimum of 7 days.

If you have a cough and/or fever and you need medical attention please stay at home and call NHS 111 or access online https://111.nhs.uk/service/covid-19

First Point Physio Service

If you would like to see our First Point Physio Team please book direct:
07932 033544 / info@firstpointphysio.co.uk

Welcome to Burvill House Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Parking

There is no parking for patients at Burvill House Surgery. Please use the public car parks nearby. Please be respectful of the residents in Dellfield Road.

Requesting copies of results

Patients please allow 7 days turnaround time for requesting copies of your results. Please ensure if you need these for a hospital appointment you request them at least 7 days before your appointment.

General Data Protection Regulation (GDPR)

From 25.5.18 the law is changing regarding data protection. We have updated our Privacy Statement and have produced a Children's Privacy Information leaflet. These can be found in the Data Protection section of our website.

As part of the new regulations that came into force on 25/5/18 we are removing mobile numbers from patients records when they are aged 16 and 17 and the mobile number clearly belongs to a parent. If you would like this number re-instated on your medical records you will need to inform us by completing a consent form.

Cancer Screening

Bowel Screening Helpline: 0800 707 6060

Breast Screening Helpline: 01582 497599

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Extended access

From April 2018 you will be able to access extended GP services between 6.30-8.00pm Mondays to Fridays and between 8.00am to 4.00pm on Saturdays and from 8.00am to 12.00pm on Sundays. These extra appointments will all be at Spring House Medical Centre (across the road from the UCC - Ascots Lane AL7 4HL). To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see a GP or nurse from this practice at one of these appointments. Do ask our reception team when you call whether you would like one of these Extended Access appointments. There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294 358 to book these.

We will still be open every other Tuesday evening and every other Saturday morning at Burvill House Surgery as usual.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.