UPDATE - We are here for you when you need us! If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you. We are busier than we have ever been and we want you to know how to get the help you need from us. We have been open throughout the pandemic, offering telephone and online appointments, with face to face consultations available for those who need them. We have helped many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme. For more details please click on 'Latest News' Quick Link!

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GP Data for Planning and Research Update

Concerned about your information being shared? What you need to know.

The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection.  News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.

We have now been informed that no data will be shared in this new way until 1 September this year.  If you have already been in touch with the practice to ask to be ‘opted out’, your request will be honoured.  This will not affect your own care. To find out more about how and why the NHS securely collects and uses data, please go to this website.

Due to the covid pandemic and our work on the vaccine campaign we are extremely busy. Please be patient with us as calls may take longer to answer and routine appointments are limited. Urgent medical problems will be prioritised.

If you have concerns about coronavirus please access this link for the most up to date information. You can also call go online to seek advice If you do not have online access please call 119.

If your call is life threatening please call 999.

If you do not need an appointment and for non-urgent calls please call after 11am.

If you are over 70 and have not yet had the COVID vaccination please call the surgery to book your appointment. 

If you are a front-line nhs or social care worker and need a covid vaccine please submit an e-consultation to the surgery (use the get started link below under eConsult), we will then contact you.

Our Staff cannot accept prescription requests over the telephone. If you need medication urgently please speak to your pharmacy. Medication requests can be submitted online or by posting a paper request into the locked box outside the surgery building.


Appointments are bookable every day from 8.30 am. We are sorry but Online appointment booking is not available at the present time. We are only booking GP appointments on the day by telephone and these will initially be consultations by telephone or video link. 

If you are able to use the econsult system(link below) to describe your symptoms and request advice or an appointment on line. This is the route recommended by the Patient Group and a doctor will get back to you within 24 hours. 

All appointment requests will be prioritised and dealt with on a case by case basis including face to face and  home visit appointments where necessary. For more information click the appointment tag at the top of this page.

NOTE: Please Only Submit ONE eConsult Per week - Thank you

We will Respond to Clinical eConsults within 2 days and Admin 4 days


COVID19 Advice For Parents When Child Unwell or Injured

First Point Physio Service

If you would like to see our First Point Physio Team please book direct:
07932 033544 / 


There is no parking for patients at Burvill House Surgery.  Please use the public car parks nearby. Please be respectful of the residents in Dellfield Road.

Requesting copies of results

Patients please allow 7 days turnaround time for requesting copies of your results.  Please ensure if you need these for a hospital appointment you request them at least 7 days before your appointment.

General Data Protection Regulation (GDPR)

From 25.5.18 the law is changing regarding data protection. We have updated our Privacy Statement and have produced a Children's Privacy Information leaflet. These can be found in the Data Protection section of our website.

As part of the new regulations that came into force on 25/5/18 we are removing mobile numbers from patients records when they are aged 16 and 17 and the mobile number clearly belongs to a parent.  If you would like this number re-instated on your medical records you will need to inform us by completing a consent form.

Cancer Screening

Bowel Screening Helpline: 0800 707 6060

Breast Screening Helpline: 01582 497599

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Extended access

You are now able to access extended GP services between 6.30-8.00pm Mondays to Fridays and between 8.00am to 4.00pm on Saturdays and from 8.00am to 12.00pm on Sundays. These extra appointments will all be at Spring House Medical Centre (across the road from the UCC - Ascots Lane AL7 4HL). To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - 

It is likely that you will not see a GP or nurse from this practice at one of these appointments. Do ask our reception team when you call whether you would like one of these Extended Access appointments. There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294 358 to book these.

We will still be open every other Saturday morning at Burvill House Surgery as usual.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Non-emergency Patient Transport

Please click here to download Non-Emergency Patient Transport Service (NEPTS) leaflet.

(Site updated 11/10/2021)
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