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UPDATE - We are here for you when you need us! If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you. We are busier than we have ever been and we want you to know how to get the help you need from us. We have been open throughout the pandemic, offering telephone and online appointments, with face to face consultations available for those who need them. We have helped many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme. For more details please click on 'Latest News' Quick Link!

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We are here for you - Continued from Noticeboard...

Please help us

There are some things that you can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.

Busy Times

Our busiest times of the day on the phones are between 8am and 10am when most appointments are made so for anything other than appointment booking, we would suggest that you call outside of this time.

Advice from Pharmacy or 111 or GP eConsult

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111. On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a source of trusted health advice about you or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.

Mental Health Services

You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ However, Iif you are worried about your mental health and any harm you may cause yourself please contact your practice.

Real Emergency

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

The surgery now has the Electronic Prescription Service (EPS)

If you would like to sign up for the Electronic Prescription Service please fill in a form from reception at the surgery. Please click on the link below for further information:
http://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Pages/eps.aspx

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