We are here for you - Continued from Noticeboard...
We are sorry to hear the experiences of people who are finding it difficult to get through on the telephone or who are unhappy with the types of appointment offered. If you need to see someone in person you still can. We appreciate your patience during this difficult period.
Why are things different from before the pandemic?
Official data suggests that up to 1 in 50 people in England have COvid-19, so infection control remains a high priority especially in healthcare settings where there are sick and vulnerable people. To keep patients and staff safe we need to avoid crowded waiting rooms as well as to carry out cleaning between patient consultations and so it isn't feasible for practices to see as many people in person as before the pandemic. If we can meet your needs by a telephone or video call this could be safer for you and others and can often be quicker and more convenient.
Approximately 50% of all appointments are in person. Our team will make sure that you get the same standard of care whether you receive help on the phone, by video call or in person.
With practices now doing more work over the phone and due to the number of patients seeking help from their GP, including vaccination queries (flu and covid), sometimes it can be harder to get through and you may be facing longer waits in our telephone queue. We know this is frustrating for you and we are really sorry about this.
Helping you to get the appropriate appointment for your needs.
Our reception staff are trained to support you to get the right appointment for you and sometimes you might be asked to give information that you would prefer to only share with a health professional. It really does help us to have this information so that we can arrange the most appropriate appointment for you.
You may also be offered an appointment with a different trained medical professional that works at the practice rather than a GP if this is the person to help you. This might be a nurse, a pharmacist, a healthcare assistant or a physiotherapist.
We know that most of you will continue to treat your practice staff with courtesy and kindness. This is really important for all the staff at your practice and they appreciate it.
Thank you very much for your patience and support during these difficult times for everyone!
Advice from Pharmacy or 111 or GP eConsult
During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111. On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a source of trusted health advice about you or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
Mental Health Services
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ However, Iif you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
The surgery now has the Electronic Prescription Service (EPS)
If you would like to sign up for the Electronic Prescription Service please fill in a form from reception at the surgery. Please click on the link below for further information: