East & North Hertfordshire CCG Patient Survey 2019
Your experience with local health services
The CCG would like to get your views on local health services in east and north Hertfordshire, in order to improve how they design, plan and manage our care for you. Depending on whether you have had recent contact with health services in this area the survey should take around 10-15 minutes to complete.
Please click on the link below to complete the survey online.
Next PPG meeting will be on Wednesday 18th September 2019, 12:30pm at Burvill House Surgery.
Welcome to Burvill House Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
There is no parking for patients at Burvill House Surgery. Please use the public car parks nearby.
Please be respectful of the residents in Dellfield Road.
Requesting copies of results
Patients please allow 7 days turnaround time for requesting copies of your results. Please ensure if you need these for a hospital appointment you request them at least 7 days before your appointment.
General Data Protection Regulation (GDPR)
From 25.5.18 the law is changing regarding data protection. We have updated our Privacy Statement and have produced a Children's Privacy Information leaflet. These can be found in the Data Protection section of our website.
As part of the new regulations that came into force on 25/5/18 we are removing mobile numbers from patients records when they are aged 16 and 17 and the mobile number clearly belongs to a parent. If you would like this number re-instated on your medical records you will need to inform us by completing a consent form.
Bowel Screening Helpline: 0800 707 6060
Breast Screening Helpline: 01582 497599
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
From April 2018 you will be able to access extended GP services between 6.30-8.00pm Mondays to Fridays and between 8.00am to 4.00pm on Saturdays and from 8.00am to 12.00pm on Sundays. These extra appointments will all be at Spring House Medical Centre (across the road from the UCC - Ascots Lane AL7 4HL). To find out more, or to book an appointment, please speak to one of our reception team or visit the following website:
Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk
It is likely that you will not see a GP or nurse from this practice at one of these appointments. Do ask our reception team when you call whether you would like one of these Extended Access appointments. There are a few same day appointments on Saturday and Sunday at the Extended Access hub - please call 01707 294 358 to book these.
We will still be open every other Tuesday evening and every other Saturday morning at Burvill House Surgery as usual.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Non-emergency Patient Transport
Please click here to download Non-Emergency Patient Transport Service (NEPTS) leaflet.
(Site updated 11/12/2018)