At Burvill House surgery we employ a clinical triage system for appointments. This is to ensure fair and equal access to all of our patients. It enables us to prioritise care to those in most need, and offer greater continuity. We use an online service to take the pressure off the phones, so patients who ring can get through to our team easily.

You can state if you have a preferred clinician, if you prefer face-to-face or telephone consultation, if you need a chaperone, interpreter or have any other access or communication needs.

To request an appointment, submit the ‘I HAVE A HEALTH PROBLEM’ form and this will be read by the Triaging Doctor.

You should receive a same-day response and this may include self-care advice or redirection to a more appropriate service.

Please be aware – you may be asked to attend at short notice.

To request an Urgent Appointment:

• Submit an online form or
• Call reception on 01707 269091 when the online form is closed.
• If you attend the practice in person, you will also be facilitated to fill the online triage for the triage doctor to assess.

Please use the ‘ADMIN OR ROUTINE CARE REQUEST’ form to request routine services, including:

• repeat prescriptions
• sick notes
• reviews
• vaccinations
• screening
• test results
• and other administrative tasks.

Please be aware the admin form is NOT continuously monitored by a clinician and you should NOT submit urgent requests or health problems on this form.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

If you do need a home visit, please call reception on 01707 269091 before 11:00.

Home visits are reserved for housebound patients and patients too ill to visit the practice.

The triaging doctor will determine if the medical condition requires a home visit and how urgently. Please be prepared to provide suitable details to enable this triaging.

You may be triaged to be seen by:

• One of our doctors from the surgery
• A community nurse
• The Acute In Hours Visiting Service (AIHVS) - This is a service is commissioned on behalf of GP practices in East and North Hertfordshire.  They are a team of doctors and allied health care professionals, who will treat housebound patients and provide updated patient notes back to the practice.   We will inform you if this is the team who will be seeing you on that day.

To book nurse appointments:

• Submit an online ‘ADMIN OR ROUTINE CARE REQUEST’ form
• Call reception on 01707 269091
• Book at reception in person

See Our Staff page for full list of services that our Practice Nurses offer

To cancel, please reply to your appointment reminder text, typing only the word ‘CANCEL’.

Please do not type any other information, as this will not cancel the appointment.

Alternatively, please call reception on 01707 269091.

To change or rearrange your appointment, please submit an "Admin or Routine Care Request" form.

If you need help when we are closed

Click here for available out of hours arrangements.

Alternate Saturdays 8.30am to 12 noon.

Please contact the surgery for exact extended Hours Saturdays.

Enhanced Access – evening and weekend appointments

Patients can access GP services

• between 6.30 to 8.00pm Mondays to Fridays
• between 8.00am to 5.00pm on Saturdays
• between 8.00am to 2.00pm on Sundays 

These extra appointments are at Spring House Medical Centre (across the road from the QEII Hospital - Ascots Lane AL7 4HL). 

To find out more or to book an appointment, please speak to one of our reception team or visit the following website:

Ephedra Healthcare Ltd - www.ephedrahealthcare.co.uk

It is likely that you will not see/speak to a GP or nurse from this practice at one of these appointments, but the clinician you see will have full access to your records and can complete tasks as if working from our practice.  

When booking your appointment, you will need to give permission for your medical records to be accessed and updated.

There are also a few same day appointments on Saturday and Sunday at the Enhanced Access hub - please call 01707 294358 to book these.

If you need to cancel and re-book an Enhanced Access appointment, please contact our reception team.  When our practice is closed you can call 01707 294358 to leave a message.